Dragonfly Pet Concierge - Fully Insured Pet Service Provider - Dog Walking, Cat Sitting, Pet Sitting, Home Sitting, Home Boarding

Thank you for your interest in our services. For your security we hold a full certificate of insurance for every aspect of our business. As we believe in being open we have uploaded the certificate for people to view on our website and you will find this below. What's more we have also had prepared a legal contract for added security, which is unique to Dragonfly Pet Concierge.

FREE EMERGENCY VET CARE

We have arranged Animal Illness Cover so that in the event of our Clients' pets not being insured they are covered for any emergency veterinary care they may require whilst in our care. This is free of charge and covers up to two pets per household. It's extra piece of mind for anyone with uninsured pets.

Privacy Policy

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Introduction

Your privacy is important to us. At Dragonfly Pet Concierge we want you to have the best possible relationship with us. Which is why we think our policies around your data, security and privacy, should be simple and easy to understand. The fact that we do not operate a mailing list, sell your data or engage in direct marketing are the first founding principles to our policy.

Our privacy policy aims to give you information on how we collect and processes your personal data through your use of our website and related services, including any personal data you may provide through this website when you submit a contact form or register as a client to engage with our pet services.

For the avoidance of doubt, this privacy policy and any references to personal data herein do not include information relating to your pet. Information about how we use data relating to your pet, including use of your pets’ photos, is simply summarised within this paragraph. That is to say, we collect pet information through our Pet Information Sheets, during conversation with you as the owner or via any other communication method, all of which helps us to care for your pet. Photos of pets may be taken and used for reference or social media purposes, may be printed or shared digitally.

It is important that you read this privacy notice together with any other notices we may provide you so that you are fully aware of how and why we are using your data. This privacy policy may be updated from time to time. It is important that the personal data we hold about you is accurate and current. Please keep us informed if your personal data changes during your relationship with us.

Personal data, or personal information, means any information about an individual from which that person can be identified. It does not include data where the identity has been removed (anonymous data).

The data we collect about you

We may collect, use, store and transfer different kinds of personal data about you which we have grouped together follows:

  • Identity Data includes first name, last name, nickname or similar identifier.
  • Contact Data includes address, email address and telephone numbers.
  • Emergency Data includes identity data and contact data of family members or any other person you have consent from to include on your forms, as well as veterinary information.
  • Home Security Data includes alarm codes, information about your keys and any other similar security detail relating to access or security of your home.
  • Transaction Data includes details about payments to and from you and other details of services you have purchased from us.
  • Technical Data includes details of visits to our site, internet protocol (IP) address, your login data, browser type and version, time zone setting and location, browser plug-in types and versions, operating system and platform and other technology on the devices you use to access this website.
  • Communicated Data communications you’ve sent to us or we’ve sent to you (including email and social media) and details from previous bookings made.

We do not collect any Special Categories of Personal Data about you (this includes details about your race or ethnicity, religious or philosophical beliefs, sex life, sexual orientation, political opinions, trade union membership, information about your health and genetic and biometric data). Nor do we collect any information about criminal convictions and offences. In some circumstances, we may inadvertently record Special Categories of Personal Data if voluntarily disclosed to us in email or over the phone (for example if you tell us you are ill and require our services due to illness). Under such circumstances, any Special Categories of Personal Data will be treated in accordance with your rights.

How is your personal data collected?

We use different methods to collect data from and about you including through:

Direct correspondence. You may give us your Identity, Contact, Postcode, Holiday Dates or other information by filling in forms or by contacting us via social media, our website, post, phone, text, email or otherwise. This includes personal data you provide when you:

  • Complete a contact form online; 
  • Register as a Client using our unique Contract and Information Pack;
  • Provide details of any changes to your booking that you may notify us of
  • Subscribe to our social media outlets; 
  • Communicate with us, whether it’s giving us some feedback, asking us any questions or providing us with any suggestions about our services.
  • Continue your relationship by requesting further bookings or having us generate a Schedule of Care for any dates requested.

Additionally

Data may be collected by Third parties or publicly available sources. We may receive personal data about you from various third parties including Technical Data from the following parties:

  • analytics providers;
  • advertising networks; and
  • search information providers.

How and why we use your personal data

We will only use your personal data when the law allows us to. Most commonly, we will use your personal data in the following circumstances:

  • Where we need to perform the contract we are about to enter into or have entered into with you.
  • Where it is in our legitimate interests (or those of a third party) and your interests do not override that interest.
  • Where we need to comply with a legal or regulatory obligation.

Generally, we do not rely on consent as a legal basis for processing your personal data other than in relation to sending direct marketing communications to you via email or text message from us. You have the right to withdraw consent to marketing at any time by contacting us. We do not operate a mailing list or sell your data.

We collect data when you register as a new Client, the purpose of this is to perform the contract with you.

We collect data to manage our relationship with you which will include (a) notifying you about our services (b) performing all future bookings made after registration (c) asking you for a review.

We maintain our relationship with you in order to perform our contract, comply with a legal obligation or for our legitimate interests (to keep records updated).

Marketing

We do not engage in direct marketing to your e-mail and do not operate a mailing list. We only contact our Clients to perform a contract or maintain our relationship. At key moments in the year we may need to send out an e-mail regarding our services in relation to availability or other purpose deemed important to the above. Clients may keep up to date with any ‘news’ via our social media or by contacting us directly.

Third Party Marketing

We do not sell your data, no company will be given or sold any information we hold on you.

Data Security and Storage

We have put in place appropriate security measures (including but not limited to passwords, safes, locks, device tracking and mobile device remote-lock or erase features) to prevent your personal data from being accidentally used or accessed in an unauthorised way, altered or disclosed. 

We have put in place procedures to deal with any suspected personal data breach and will notify you and any applicable regulator of a breach where we are legally required to do so.

  • Data from our contact forms found on our website are stored in our e-mail account.
  • Data from our Contract and Forms are stored physically on paper and may be held digitally including where requested by the Client that the forms be sent to them as a copy electronically, when released to Clients in this manner they have full responsibility over keeping their own data safe.
  • Data from social media which you have chosen to communicate is held within our social media accounts.
  • Data sent via text message is stored on our mobile device and may be transferred between devices if needed.
  • Data sent via messaging service is held within the service application.
  • Contact details are held in our mobile device and may be transferred between devices if needed.
  • Photos are stored in the cloud through Google Apps for business
  • Data from Schedule of Cares are stored in the cloud through Google Apps for business

If you fail to provide personal data

Where we need to collect personal data by law, or under the terms of our contract we have with you and you fail to provide that data when requested, we may not be able to perform the contract we have or are trying to enter into with you (for example, to provide you with our pet services). In this case, we may have to refuse service.

How long will you use my personal data for?

We will only retain your personal data for as long as necessary to fulfil the purposes we collected it for, including for the purposes of satisfying any legal, accounting, or reporting requirements. In some circumstances you can ask us to delete your data by contacting us.

Contacting Us

Use the contact form to get in touch if you have any questions about our Privacy Policy, we're happy to help.

 

 

"We hope that you understand that unlike large businesses we do not unnecessarily collect data nor do we spam, sell or market collected data. The data we collect is only used to provide our services to you and in the loving care we give to your pets. It also helps us maintain our ongoing relationship and offer an efficient experience when making bookings"
Nicola, Dragonfly Pet Concierge

Full Payment Terms

DOG WALKING


Dog walking services should be paid for in advance unless otherwise agreed and there are block booking discounts available for block bookings of 1 hour walks. A block booking is 5 or more 1 hour walks and must be paid for in advance to attract a 10% discount. Regular Clients may wish to pay for a bock booking or pay as they go. For our regular Clients It is possible to have an account which is to be paid, weekly or monthly. We offer this service on a flexible nature and as such do not charge cancellation fees for dog walking - you only pay for the walks you have.

Other services which include dog walking such as our luxury pamper days and doggy day trips can be added to your account if you are an account customer, or must be paid for when booking if you are a new Client. We may take a deposit for pamper days to secure the date with our grooming partners but full payment can be made on the day. Dog walks can be booked between 9am and 6pm walks after 6pm come under our 'out of hours' service.

 

PET SITTING


All services booked should be paid for before the service is to be carried out, deposits are collected at the time of booking to secure the dates required and full payment is to be made on or before departure. As standard we offer a 10% discount to pet sitting bookings made at least 4 months in advance as this helps us to manage our bookings more effectivly, however, please note we are unable to offer a discount on sleepovers, 24h care, any booking made for 4 days or less or any bookinsg made for the months of July/August/September.

Any booking made for pet sitting must be paid for in advance:

Bookings totalling £50 or under: 

  • Full payment at time of booking.

Bookings more than £50: 

  • £50 or 50% of the total booking, whichever is greater at the time of booking with the remaining to be paid for on or before departure. If you choose to pay more than 50% at the time of booking only 50% of the total booking will be used as a non-refundable deposit.

PAYMENT METHODS

WE ACCEPT

  • Cash
  • Cheque
  • Bank Transfer (Online Banking/BACS)

WEEKENDS/BANK HOLIDAYS 

We do not charge extra for weekend bookings or any service booked for the weekend including dog walking. Our rate for Bank Holidays is double the standard fee and as Bank Holidays are busy times for us please book in advance. Our large Client base enjoy using our services over these periods so spaces will be first come first served. Additional fees will be charged at certain 'Holidays' such as the Christmas and Easter Period.


ADDITIONAL INFORMATION

We provide a fully insured service and will provide a specially created unique contract and supplementary forms. After we have arranged your free consultation we will e-mail or post all the relevant forms as part of our Booking Information Pack. We provide a personalised quote for your consideration and are happy to tailor our services to your needs.

Pet Sitting Terms

All pet sitting services booked should be paid for before the service is to be carried out. Deposits are collected at the time of booking to secure the dates required and full payment is to be made on or before departure.

As standard we offer a 10% discount to pet sitting bookings made at least 4 months in advance as this helps us to manage our bookings more effectively, however, please note we are unable to offer a discount on sleepovers, 24h care, any booking made for 4 days or less or any bookings made for the months of June/July/August/September.

Any booking made for pet sitting must be paid for in advance:

Bookings totalling £50 or under: 

  • Full payment at time of booking.

Bookings more than £50: 

  • £50 or 50% of the total booking, whichever is greater at the time of booking with the remaining to be paid for on or before departure. If you choose to pay more than 50% at the time of booking only 50% of the total booking will be used as a deposit.

WE ACCEPT

  • Cash
  • Cheque (no fees for processing)
  • Bank Transfer (Online Banking/BACS)


WEEKENEDS/BANK HOLIDAYS

We do not charge extra for weekend bookings or any service booked for the weekend including dog walking. Our rate for Bank Holidays is double the standard fee and as Bank Holidays are busy times for us please book in advance if you are able to as we have a large Client base many of whom enjoy using our services over these periods.


ADDITIONAL INFORMATION

We provide a fully insured service and will provide all legal contracts and forms. After we have arranged your free consultation we will e-mail or post all the relevant forms as part of our Booking Information Pack. We provide a personalised quote for your consideration and are happy to tailor our services to your needs.

Dog Walking Terms

  • Dog walking services should be paid for in advance unless otherwise agreed and there are block booking discounts available for block bookings of 1 hour walks.
  • A block booking is 5 or more 1 hour walks and must be paid for in advance to attract a 10% discount. Regular Clients may wish to pay for a bock booking or pay as they go.
  • For our regular Clients It is possible to have an account which is to be paid, weekly or monthly. We offer this service on a flexible nature and as such do not charge cancellation fees for dog walking - you only pay for the walks you have. 
  • Other services which include dog walking such as our luxury pamper days and doggy day trips can be added to your account if you are an account customer or must be paid for when booking or on the day if you are a new Client.
  • We may take a deposit for pamper days to secure the date with our grooming partners but full payment can be made on the day.
  • Dog walks can be booked between 9am and 6pm walks after 6pm come under our after hours service.

WE ACCEPT

  • Cash
  • Cheque (no fees for processing)
  • Bank Transfer (Online Banking/BACS)

WEEKENDS/BANK HOLIDAYS

We do not charge extra for weekend bookings or any service booked for the weekend including dog walking. Our rate for Bank Holidays is double the standard fee and as Bank Holidays are busy times for us please book in advance if you are able to as we have a large Client base many of whom enjoy using our services over these periods.


ADDITIONAL INFORMATION

We provide a fully insured service and will provide all legal contracts and forms. After we have arranged your free consultation we will e-mail or post all the relevant forms as part of our Booking Information Pack. We provide a personalised quote for your consideration and are happy to tailor our services to your needs.